Chef Matts Culinary Creations LLC ("Chef Matts," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect on www.chefmattsculinary.com (the "Site") and through our services, how we use it, and the choices you have.

1. Information We Collect

Information you provide: name, email, phone number, event date, guest count, address, dietary restrictions, menu preferences, and any other details you submit through our inquiry forms, chat widget, email, or phone.
Payment information: processed by our third-party payment processor; we do not store full credit card numbers on our servers.
Automatic information: IP address, browser type, device type, pages viewed, referring URL, and timestamps collected via cookies and similar technologies.

2. How We Use Information

To respond to inquiries, provide quotes, and confirm bookings.
To plan, prepare, and deliver chef services tailored to your needs.
To process payments and send invoices and receipts.
To improve our website, menus, and services.
To send occasional service updates, seasonal menus, or promotions (opt-out at any time).
To comply with legal obligations and protect our rights.

3. Cookies & Analytics

We use cookies and similar technologies to remember preferences, measure site traffic, and understand how visitors use the Site. We may use analytics providers (such as Google Analytics) that set their own cookies. You can disable cookies in your browser settings, though parts of the Site may not function properly.

4. Third-Party Services

We rely on trusted third parties to operate our business, including:

Booking and inquiry forms hosted by our CRM provider.
Chat widget powered by LeadConnector (HighLevel) for live messaging.
Payment processing through a PCI-compliant provider.
Email and calendar tools used to coordinate events.

These providers receive only the information necessary to perform their function and are bound by their own privacy and security obligations.

5. How We Share Information

We do not sell or rent your personal information. We share information only: (a) with service providers acting on our behalf; (b) to comply with legal process or enforce our Terms; (c) to protect the rights, property, or safety of Chef Matts, our clients, or others; and (d) with your consent.

6. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Inquiry data that does not convert to a booking is typically retained for up to 24 months.

7. Your Rights

Depending on your state of residence, you may have the right to access, correct, delete, or port the personal information we hold about you, and to opt out of marketing communications. To exercise these rights, email [email protected]. We will respond within the timeframe required by applicable law.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact

Questions or requests regarding privacy? Reach us at [email protected] or 609-905-5415.